Friday, July 14, 2017

RedLine Solutions Help GA Foods Better Serve Their Customers

RedLine Solutions Help GA Foods Better Serve Their Customers

RedLine Solutions have many customers throughout the USA and Canada. This is a story about one such customer, GA Foods. Read other customer stories at our main site.

GA Foods is a specialized maker of highly nutritious meals, serving the unique nutritional needs of healthcare patients, seniors, children, the military, and emergency responders to disasters. Their products are marketed under the SunMeadow® brand and are available in over 40 States.

Business Challenge 

GA Foods are always looking for ways to better serve their customers, and needed to provide their staff with technology that would increase efficiencies. Prior to installing the new system they were using a legacy AS400 based solution, stretching its functionality in order to achieve their operational goals. They wanted to streamline their processes, improve productivity and enable better inventory control. To complete the upgrade they needed reliable hardware that would compliment their software solution and function reliably within their freezer and warehouse environments. They looked to procure the hardware from a vendor that would be supportive and collaborative throughout the sale and beyond.

The New System 

GA Foods wanted a cutting edge system that provided more informative data in real time, and was fully integrated across their organization. The main objectives for their upgrade were:

  • To operate with one fully integrated system
  • To have access to timely, detailed and accurate information
  • To enable greater visibility for management, higher efficiencies for their staff, and better service for their customers
  • To provide their staff with a modern and efficient system.

RedLine Solutions were recommended to GA Foods, but the GA Foods team first looked at several alternative vendors, before concluding that RedLine was the most suitable candidate. SVP and CFO Beth Ann Valavanis said, “It was obvious quite quickly that RedLine had a lot of experience with this type of process, had worked with our software vendor before, and also knew which hardware configurations would get the best out of the system.

RedLine provided consistent communication, addressed questions and concerns, and continually updated and adjusted quotes as the project planning cycle progressed. RedLine also provided the GA Foods team with sample hardware so that they could carry out real-life operational and environmental tests. Ms. Valavanis went on to say “I didn’t have to worry about hardware through implementation, which I am very grateful for.”

System Benefits

The new system provides GA Foods with a more granular picture of their daily operations, enabling them to access more detailed answers to their business questions, and supporting more informed decision-making. Now GA Foods regularly compare employee productivity levels, cost per meal, cycle counts, and other important business metrics, that were previously unavailable.

Customer Comments

“Given this project to do again, we would absolutely go with RedLine! They were price competitive, they were great in communicating with our team throughout our long buying process, and they worked very closely with us on all our delivery requirements,” explained Ms. Valavanis.

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We hope that it is helpful and if you have any questions on anything in the blog or want more information please feel free to call the RedLine Solutions team at 408-562-1700 or email us at sales@redlinesolutions.com. Images are provided by courtesy of GA Foods. 

© RedLine Solutions Inc. 2017. Unauthorized use and/or duplication of this material without express and written permission from this site’s owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to RedLine Solutions and there is the inclusion of a link to www.barcodenerd.com

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